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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
D) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

2. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer needs an onsite technician to support the hardware fleet.
C) A customer has established security policies and procedures.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer has a high volume of sensitive data to protect.
F) A customer requires project management to deploy personal systems.

3. Which HP Care Pack Service response is sold most often?

A) Defective media retention
B) Offsite services
C) Onsite services
D) Next-business-day, onsite

4. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Accidental damage protection
B) Offsite repair, pick and return change
C) Offsite repair, offsite return
D) Onsite repair

5. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Market recognition
B) Wider geographic coverage
C) Wider page array
D) Extended business hours

Solutions: