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WGU Operations Management (C215, VDC2) Sample Questions:

1. Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A) Customer relationship management (CRM)
B) Enterprise resource planning (ERP)
C) ISO 9001 standards
D) Lean systems

2. What is a major factor in the decision to locate a business near its primary market territory?

A) Proximity to customers
B) Proximity to labor
C) Proximity to parks
D) Proximity to a community center

3. What is a bottleneck in a flowchart?

A) Two stages operating independently
B) Multiple storage areas
C) The point where production is evened out
D) The longest task in the process

4. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A) It negatively affects hiring and firing.
B) It negatively affects subcontracting.
C) It is time consuming.
D) It is more risky.

5. Which total quality management (TQM) process was developed to stress management's responsibility for quality?

A) Fitness quality for use
B) 14 points for quality improvement
C) Product design quality
D) Statistical quality control charts

Solutions: