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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

A) The first state with a true condition closest to the top of the canvas
B) The state with a true condition that has the highest priority
C) The state closest to the top of the canvas
D) The first state with the highest priority closest to the top of the canvas

2. When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

A) Customer IntellView
B) OmniScript
C) Lightning Record Page
D) FlexCards

3. A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%,
10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

A) OmniStudio Action
B) Calculation Matrix
C) Calculation Procedure
D) DataRaptor Transform

4. A company needs an OmniScript to allow customers to order products and services from their website. After the order is submitted, the customer should be able to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this requirement?

A) DataRaptor Load
B) DataRator Turbo Extract
C) DataRaptor Transform
D) DataRaptor Extract

5. An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

A) Calculation Action
B) Email Action
C) Messaging Element
D) DataRaptor Extract Action
E) DataRaptor Post Action

Solutions: