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Apple OS X Support Essentials 10.9 Sample Questions:

1. On an optional configuration step in the Setup Assistant in OS X Mountain Lion, pressing Command-Q lets you skip the step.

A) False
B) True

2. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X archives errors from the session to the log only during a shutdown.
B) Because OS X loads a clean user session on startup only after a shutdown.
C) Because the Mac does a full POST on startup only after a shutdown.
D) Because OS X performs disk checks on startup only after a shutdown.

3. Which users are allowed to unlock a FileVault 2 protected system?

A) Any user that's FileVault enabled is allowed to unlock a FileVault 2-protected system. This includes any local or cached network user account that was enabled when FileVault 2 was set up or created after FileVault 2 was enabled. Further, administrators may return to Security &Privacy preferences to enable additional accounts.
B) All Apple software updates are handled via the Mac AppStore.
C) Secure Empty Trash will perform a 7-pass erase on the contents of the Trash folder.
D) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.

4. What's the purpose of Internet Protocol v4 (IPv4) addresses and subnet masks?

A) The Internet Protocol (IP) address identifies the location of a specific network device. IP addresses are the primary identification used by the Internet protocol suite TCP/IP for both local area and wide area networks. Subnet masks are used by network devices to identify their local network range and to determine whether outgoing data is destined for a network device on the LAN.
B) The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.
C) The master password is used to reset local account passwords.
D) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.

5. Each primary stage of system initialization can be indicated by the following: firmware, startup chime or bright flash of the power-on light, followed by a light gray screen on the primary display; booter, a dark gray Apple logo on the primary display; kernel, a small dark gray spinning gear or spinning earth icon below the Apple logo; and system launchd, a white screen on all displays followed by the login screen.

A) What are the advantages of code signing?
B) What are some privacy and security concerns with the Spotlight service?
C) Why does the Finder hide certain folders at the root of the system volume?
D) What are the primary system initialization stages in OS X? What are the visual and audible cues of these items?

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