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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You are analyzing marketing data in Microsoft Dynamics CRM 2011.
Which of the following analysis tools are available to you?
(Choose all that apply.)

A) Auditing
B) Advanced Find
C) Dashboards
D) Charts

2. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Activate all draft quotes related to the opportunity.
B) Enter the close date on the close opportunity form.
C) Close all open activities on the opportunity.
D) Relate the opportunity to at least one competitor.

3. You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead, attach the email message to the lead, and then save the lead.
B) Create a new lead from the Regarding lookup of the email message.
C) Create a new lead and set a connection to the email message.
D) Convert the email message into a lead.

4. A company uses Microsoft Dynamics CRM 2011.
You need to ensure that you are not booked for any service activities while you are on vacation.
Which of the following options will achieve the goal?
(Choose all that apply.)

A) Use the Schedule Time Off feature.
B) Edit a new weekly work schedule and set your work capacity to zero.
C) Add a service restriction to your work schedule.
D) Add an appointment in Microsoft Outlook showing the time as Busy and track the appointment in Microsoft Dynamics CRM.

5. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)

A) Lead
B) Parent
C) Account
D) Organization
E) Contact

Solutions: