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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What is an event?

A) Any change of state that has significance for the management of a service or other configuration item
B) The addition, modification, or removal of anything that could have a direct or indirect effect on services
C) An unplanned interruption to a service or reduction in the quality of a service
D) Cause of one or more incidents

2. What does 'change enablement' PRIMARILY focus on?

A) Changes to service levels
B) Changes to skills and competencies
C) Changes to organizational structure
D) Changes to products and services

3. Why should incidents be prioritized?

A) To ensure that incidents with the highest business impact are resolved first
B) To help automated matching of incidents to problems or known errors
C) To identify which support team the incident should be escalated to
D) To encourage a high level of collaboration within and between teams

4. Which is the correct combination of items that makes up an IT service?

A) Information technology, people and processes
B) People, processes and customers
C) Customers, providers and documents
D) Information technology, networks and people

5. Which activity is part of the 'continual improvement' practice?

A) Providing a clear path for users to report issues, queries, and requests
B) Populating and maintaining the asset register
C) Identifying and logging opportunities
D) Delivering tactical and operational engagement with customers

Solutions: