Cisco 100-140 dumps - in .pdf

100-140 pdf
  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Jun 12, 2026
  • Q & A: 649 Questions and Answers
  • PDF Price: $59.99
  • Free Demo

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100-140 Online Test Engine

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  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Jun 12, 2026
  • Q & A: 649 Questions and Answers
  • PDF Version + PC Test Engine + Online Test Engine
  • Value Pack Total: $119.98  $79.99
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Cisco 100-140 dumps - Testing Engine

100-140 Testing Engine
  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Jun 12, 2026
  • Q & A: 649 Questions and Answers
  • Software Price: $59.99
  • Testing Engine

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 2
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 3
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 4
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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