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Avaya Oceana® Solution Support Sample Questions:

1. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the voice channel.
B) The AES and CSC connections are established.
C) The Avaya Oceana agents are in READY state for the email channel.
D) The Avaya Oceana administrators are in READY state for voice channel.

2. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Add the new Avaya Oceana agent using Control Manager.
B) Remove the Agent ID from Communication Manager.
C) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.

3. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require UAC authorization while logging in.
B) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
C) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
D) Avaya Oceana Workspaces relies on CM for authentication and authorization.

4. Refer to the exhibit.

A) It displays a successful DRS replication from System Manager to the Avaya Breeze nodes.
B) It displays the need for running a DRS replication Service for Avaya Breeze nodes.
C) It displays; the Avaya Oceana Breeze nodes that are synchronized with Session Manager.
D) It displays the need to repair the replication service from System Manager to the Avaya Breeze nodes.

5. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Unified Collaboration Model
B) Messaging Service
C) Work Assignment
D) ORC Rest Service
E) Context Store

Solutions: