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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Enable Support Local Language in the System Parameters.
B) Check all of the required languagesin the System Language field drop down box duringinstallation
C) Select the language in the ACCCM userInterface Language Meld for each location.
D) Enter the language in the Language field that displays for each object.

2. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Delete Users field to 'no' in the User Parameter.
B) Change the Inactive Users field to'yes' in the User Parameters.
C) Change the Delete Users field to 'no' in the System Parameters.
D) Change the Inactive Usersfieldto 'yes'in the System Parameters.

3. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
B) Check the 'Do Not Sync' box in the Dialing Plan tab.
C) Disable the ACCCM Range Management feature in the Dialing Plan tab.
D) Enable the ACCCM In Range feature in the Dialing Plan tab.

4. You are configuring an Avaya Contact Center Control Manager (ACCCM) solution for a customer. One of the first components to be provisioned is the Location. In general, which three elements are configured to a Location? (Choose three.)

A) Administrators
B) Products
C) OrganizationHierarchy teams
D) ACCCM Dial plans
E) Organization Hierarchy sites

5. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Supervisor, Administrator and users
B) Active Directory Logins
C) Dial Plan Range
D) ACCCM Location(s), CM and the Organization Chart

Solutions: