Prepare 1z0-1038-22 Question Answers - 1z0-1038-22 Exam Dumps
Real Oracle 1z0-1038-22 Exam Questions [Updated 2022]
Oracle 1z0-1038-22 Exam Syllabus Topics:
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NEW QUESTION 41
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- B. Because the system default is 15 minutes, it cannot be changed.
- C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
- D. You can change the default value to 60 minutes by using File > Options > Session Expiration.
Answer: C
NEW QUESTION 42
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
- A. Profile workspace assignment
- B. Configuration settings
- C. SLAs
- D. Profile navigation assignment
- E. Profile functional permissions
- F. Workspace rules
Answer: A,D,E
NEW QUESTION 43
A customer is using standard reports within the analytics module. Which two can be edited in a standard report?
- A. permissions
- B. non-selectable filters
- C. report headings
- D. graphs
- E. schedules
- F. column headings
Answer: C,E
NEW QUESTION 44
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f5, f2, f3, f4, f1
- B. f1, f2, f4, f3, f5
- C. f2, f5, f1, f3, f4
- D. f1, f2, f5, f3, f4
- E. f2, f5, f3, f1, f4
Answer: E
NEW QUESTION 45
What are the three different types of pull policy for queues?
- A. Standard
- B. Strict Priority
- C. Manual
- D. Round Robin
- E. First Due
- F. Advanced
Answer: B,C,E
NEW QUESTION 46
Which two statements are true about Oracle Service Cloud accelerators?
- A. Oracle provides support for all accelerators.
- B. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- C. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- D. They are available at http://www.oracle.com/technetwork.
- E. The source files for all listed accelerators are available for download.
Answer: B,C
NEW QUESTION 47
Which setup sequence is used to give permissions to an individual to access an application?
- A. None. No sequence is required.
- B. Navigation set > Profile > Staff Account
- C. Staff Account > Profile > Navigation set
- D. Profile > Navigation set > Staff Account
Answer: D
NEW QUESTION 48
Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?
- A. Schedule a survey to run on a daily basis.
- B. Set an incident business rule to send the survey
- C. Create a new queue for unhappy customers.
- D. Assign a score to the survey questions and set the status field based on the value
- E. Create a transactional survey.
- F. Create a report of survey responses.
Answer: B,C,F
NEW QUESTION 49
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?
- A. Select the Reset Navigation Set to Profile Default option.
- B. Remove the existing navigation sets and reassign them.
- C. Ask the agent to log in to the application again.
- D. Check the agent profile for whether the appropriate navigation
Answer: A
NEW QUESTION 50
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. proactive chat widget
- B. business rules
- C. syndicate chat widget
- D. configuration settings
Answer: C
NEW QUESTION 51
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?
- A. If a contact record exists, loading details from the contact found in the incident workspace
- B. If a contact record does not exist, creating a contact record as captured by an agent from customers
- C. Capturing all incident-associated CO data from customers
- D. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
- E. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
Answer: A,B,C
NEW QUESTION 52
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
- A. Exit the administration interface without completing the normal logout process.
- B. Use Safe mode when logging in to the application.
- C. View the add-in's log files and rectify the issue.
- D. Log out of the interface and log in again.
Answer: B,C
NEW QUESTION 53
Your customer wants to set a disposition and add a specific standard text item automatically based on a given endpoint within the guided assistant path info response thread. Which two steps are required to complete this request?
- A. Create a named event to file each end point of the guide.
- B. Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.
- C. Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.
- D. Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.
- E. Use an Incident Business rule to fire a named event and populate the standard text into the message thread.
Answer: A,C
NEW QUESTION 54
Which three options are not supported in a Browser User Interface workspace?
- A. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
- B. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- C. Any site which does not want to be embedded inside an iframe will not be rendered.
- D. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
- E. Any site trying to navigate to a top-level page will not be rendered.
Answer: B,C,D
Explanation:
https://cx.rightnow.com/app/answers/detail/a_id/8173/kw/browser%20user%20interface%20workspace
https://cx.rightnow.com/app/answers/detail/a_id/9022/kw/browser%20user%20interface%20workspace/related/1
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAABU/Chunk132944282_d107.htm
NEW QUESTION 55
Which three requirements can be implemented by using workspace rules?
- A. Prompting a customer care executive to dynamically open a guide
- B. Dynamically setting the URL for browser control
- C. Triggering escalation mails to the manager after the escalation time is over
- D. Calling an add-in
- E. Calling a CPM script
Answer: A,B,D
NEW QUESTION 56
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