[Full-Version] 2024 New Preparation Guide of Salesforce Salesforce-Loyalty-Management Exam
Salesforce-Loyalty-Management Practice Exam - 50 Unique Questions
NEW QUESTION # 25
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. Rule Engine Designer
- B. Data Pipelines Base User
- C. Loyalty Analytics admin
- D. CLAAnalytics Base Admin
Answer: B
NEW QUESTION # 26
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact Loyalty Program Member, and Loyalty Member Tier
- B. Contact, Account, and Opportunity
- C. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
- D. Voucher Definition, products, and Loyalty Member Tier
Answer: A
NEW QUESTION # 27
What three facts should the administrator consider when creating and managing member groups?
- A. Qualifying points can't be transferred to a group.
- B. Promotions can't offered to groups.
- C. Vouchers can't be issued to groups.
- D. Accrual type transactions associated with a group can be canceled.
- E. Groups are associate with tiers.
Answer: D,E
NEW QUESTION # 28
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create a Connected App in Platform
- B. Create customer integration code
- C. Create custom objects in Loyalty
- D. Create Data Processing jobs
Answer: B
NEW QUESTION # 29
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Modify the Marketing user profile to include permission to run reports.
- B. Create a permission set to run reports and assign it to marketing users.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 30
What three types of vouchers can be configured in Loyalty Management?
- A. Fixed Value
- B. Promo Code
- C. Product or Service
- D. Discount Percentage
- E. Gift Card
Answer: A,C,D
NEW QUESTION # 31
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Automatically Add a New Individual Relationship
- B. Activating and Publishing the Segment
- C. Enable Service Connector for Promotion Escalations.
- D. Enable Connector Settings on all the Loyalty Objects
- E. Send Loyalty Promotion Segments to marketing Cloud
Answer: A,B,D
NEW QUESTION # 32
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Transaction Journals
- B. Benefits types
- C. Analytics Studio
- D. Qualifying Currency
Answer: D
NEW QUESTION # 33
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To create unified profile from multiple source of truth and build a golden record.
- B. To enable the purchasing of products and take payment.
- C. To offer promotions in real-time to customers.
- D. To be able to send personalized marketing emails in batches.
Answer: C
NEW QUESTION # 34
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Product" option and map the green soda to the partner
- B. Add the partner in the Lookup on the Chocolate cookie product.
- C. Choose ''Category'' option and map the Chocolate cookies to the partner.
- D. Add the partner in the lookup on the snack product
Answer: A,D
NEW QUESTION # 35
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Extend Expiration = member enrollment anniversary
- B. Tier-model = fixed
- C. Extend Expiration = no extension
- D. Tier-model = anniversary
Answer: B,C
NEW QUESTION # 36
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Activate the voucher assignment batch.
- B. Use the "issue Voucher" flow template.
- C. Use Issue voucher from the Loyalty Program Member page.
- D. Assign a voucher definition from the customer's Loyalty Program Member.
Answer: C
NEW QUESTION # 37
A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud.
Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
- A. Create a new segment within CDP.
- B. Add the Segmented "Loyalty program members" to a new "Campaigns".
- C. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
- D. Create a custom report using "Salesforce reports".
Answer: A,C
NEW QUESTION # 38
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the program and member are in an active status
- B. Confirm the member is assign to the correct tier and that tier has benefits
- C. Adjust points on the member record to trigger member benefits actions
- D. Issue a promotion to the member of the mission benefits
Answer: B
NEW QUESTION # 39
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Embed the Member Service Manager Home Dashboard on the Contact record
- B. Add the 'Transaction Journals' related list to the Contact record
- C. Embed the 'Member Summary Embedded Dashboard on the Contact record
- D. Add the 'View Member Profile' component on the Contact record
Answer: C,D
NEW QUESTION # 40
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Decision Table
- B. Batch Management
- C. Data Processing Engine
- D. Quick Actions
Answer: C
NEW QUESTION # 41
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Billing Type, Status, Type
- B. Name, Partnership Start Data, Industry, Status, Billing Type
- C. Name, Program, Program Partnership Category, Type, Billing Type
- D. Name, Partnership Start Data, Industry, Status, Type
Answer: D
NEW QUESTION # 42
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying Points
- B. Qualifying Points
- C. Tier Qualifying Points
- D. Non-Qualifying and Qualifying Points
Answer: A
NEW QUESTION # 43
In which two scenarios should an Administrator use member engagement attributes?
- A. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- B. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- C. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- D. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
Answer: A,C
NEW QUESTION # 44
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