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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.
What should the consultant validate when troubleshooting the issue?

A) A new web-to-lead form needs to be created to reflect the new picklist values.
B) The picklist values are part of Lead assignment rule criteria.
C) Picklist values are included in only one rule entry.

2. Cloud Kicks needs to implement a group of campaigns that are related to a specific marketing initiative to report on success.
What should a consultant recommend to meet the requirement?

A) Create a custom Campaign Purpose field.
B) Use the existing Parent Campaign field.
C) Create a custom Campaign Group object.

3. After Cloud Kicks implemented Sales Cloud Einstein, a consultant realizes they are unable to activate all of the features.
Which step should the consultant take to troubleshoot the issue?

A) Confirm users have the feature license assigned.
B) Check the Sales Insights Integration User profile configuration.
C) Reconfigure the Einstein Lead Scoring app.

4. Universal Containers (UC) is going to kick off a Sales Cloud implementation project next month. In preparation for discovery workshops with the business stakeholders, the project manager has asked for a list of key topics the team wants to ask the client about prior to the workshop.
Which topics will help the team get to know UC better?

A) Specific, measurable, achievable, relevant, and time-bound
B) Goals, values, Initiatives, strategies, and obstacles
C) Budget, authority, need, and time

5. Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.
Which modification to the current lead qualification process should a consultant recommend?

A) Evaluate each record against the target marketing persona.
B) Include a measure for the number of marketing touches.
C) Increase points for actions that Indicate Intent.

Solutions: