BCS STEN dumps - in .pdf
- Exam Code: STEN
- Exam Name: BCS Professional Certificate in Stakeholder Engagement
- Updated: Jul 25, 2026
- Q & A: 0 Questions and Answers
- PDF Price: $888.00
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- Exam Code: STEN
- Exam Name: BCS Professional Certificate in Stakeholder Engagement
- Updated: Jul 25, 2026
- Q & A: 0 Questions and Answers
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BCS STEN dumps - Testing Engine
- Exam Code: STEN
- Exam Name: BCS Professional Certificate in Stakeholder Engagement
- Updated: Jul 25, 2026
- Q & A: 0 Questions and Answers
- Software Price: $888.00
- Testing Engine
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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Working with Stakeholder Groups | 15% | - Roles and responsibilities in groups - Group formation and development (Tuckman model) - Influencing and motivating groups - Managing group dynamics |
| Negotiating with Stakeholders | 10% | - Principled negotiation approach - Integrative vs distributive negotiation - Preparation and negotiation tactics - Reaching agreement and commitment |
| Understanding Stakeholders | 15% | - RACI analysis - Identifying stakeholders - Stakeholder engagement strategy and planning - Analysing and prioritising stakeholders |
| Creative Problem Solving | 10% | - Idea generation techniques - Barriers to creativity - Evaluating and selecting solutions - Creative thinking process |
| Building and Maintaining Rapport | 10% | - Verbal, vocal and visual communication elements - Mirroring, matching and pacing techniques - Cultural and equality considerations - Nature and importance of rapport |
| Communicating with Stakeholders | 10% | - Adapting communication style - Barriers to effective communication - Communication process and models - Active listening and questioning techniques |
| Facilitated Workshops | 15% | - Visualisation and elicitation techniques - Facilitation techniques and roles - Planning and preparing workshops - Purpose and benefits of workshops |
| Managing Expectations | 10% | - Setting realistic expectations - Monitoring and reviewing expectations - Transparency and honesty - Managing changes and scope creep |
| Managing Conflict | 5% | - Causes and types of conflict - Thomas-Kilmann conflict modes - Conflict resolution strategies - Turning conflict into positive outcomes |
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