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Nokia SDM Certification - PS NSOP Sample Questions:

1. What impact can be expected during the execution of projects for which the scope of work is NOT clearly defined?

A) Additional Efforts due to intensive Change Management.
B) Non Conformance costs due to unplanned additional work.
C) No impact.
D) SLA's cannot be met due to requirement for scope clarification.

2. What is the process framework of the Operations Model?

A) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
B) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.
C) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.
D) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.

3. To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?

A) Training on the job 50%, learning from others 10% and formal training/courses 40%.
B) Training on the job 10%, learning from others 20% and formal training/courses 70%.
C) Training on the job 20%, learning from others 70% and formal training/courses 10%.
D) Training on the job 70%, learning from others 20% and formal training/courses 10%.

4. Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;

A) his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
B) he is using a lot of body language.
C) he is giving a hard copy to every attendant after his speech.
D) he is looking at every attendant in order to check that he/she is still listening to him.

5. Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

A) No. Maximum accepted negative gross margin is 10%.
B) Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
C) Only after the Cost Baseline is approved according to the required approval levels in the Region.
D) Yes. If the Cost Baseline is in line with the Business Case.

Solutions: