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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to define the product that will be used as a substitution if another product is unavailable
B) a way to organize multiple price lists
C) a set of measurements in which a product is available
D) a way to bundle two or more products together

2. Using Microsoft Dynamics CRM 2011, you need to analyze the number and percent of cases in progress
for each of your employees.
How can you get this information by using the least amount of effort?

A) Run the Case Summary Table Report.
B) Use Advanced Find and create a Personal Chart.
C) Create a custom report.
D) Run the Service Activity Volume Report.

3. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A) a user
B) a team
C) a business unit
D) yourself
E) a resource group

4. In Microsoft Dynamics CRM 2011, you need to send the Sales Attachment of a Sales Literature record to a
Customer.
What should you do?

A) Create an email message, add the Sales Literature record, and send the email message to the Customer.
B) Create an email message, add the Sales Attachment record, and send the email message to the Customer.
C) Open the Sales Literature and send it to the customer as an email message.
D) Open the Sales Attachment and send it to the customer as an email message.

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
C) Open the opportunity, and then change the currency.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

Solutions: