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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT an objective of Continual Service Improvement?

A) Review and analyze Service Level Achievement results
B) Conduct activities to deliver and manage services at agreed levels to business users
C) Identify activities to improve the efficiency of service management processes
D) Improve the cost effectiveness of IT services without sacrificing customer satisfaction

2. Why are public frameworks and standards (such as ITIL) attractive when compared to proprietary knowledge?

A) Proprietary Knowledge is difficult to adopt, replicate or transfer since it is often undocumented
B) Proprietary knowledge has been tested in a wide range of environments
C) Public standards are always cheaper to adopt
D) Public frameworks are prescriptive and tell you exactly what to do

3. Which of the following is an example of self-help capabilities?

A) Software to allow programmers to debug code
B) Menu-driven range of facilities used to access service requests
C) A software update downloaded automatically to all laptops in an organization
D) Calls to the service desk to register standard changes

4. The information that is passed to Service Transition to enable them to implement a new service is called:

A) A Service Transition Package
B) A Service Level Package
C) A New Service Package
D) A Service Design Package

5. Which of the following should NOT be a concern of Risk Management?

A) To ensure that the organization can continue to operate in the event of a major disruption or disaster
B) To ensure only the change requests with mitigated risks are approved for implementation
C) To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss
D) To ensure that the workplace is a safe environment for its employees and customers

Solutions: