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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Store/Archive
B) Quality Monitor
C) Replay
D) Record

2. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Enterprise Settings
B) Security settings
C) Servers role
D) Site servers

3. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Server reuse
B) In-place
C) Side-by-side
D) Site migration

4. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Set up the server, Including VM settings, NICs and disks
B) Install WFO software and any required hotfixes
C) Verify the server using the SR validation
D) Configure the recorder server roles

5. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) It pulls and archives specified recordings from a local recorder only.
C) It uses campaigns (rules) to determine which recordings to archive.
D) The archive role resides on the recorder.

Solutions: