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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Reply to the member's comment and tag them in the rule post
B) Repost a group rule and mute them for seven days
C) Remove the member from the group
D) Delete the member's comments and mute them for seven days

2. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Organize a week-long online summit to focus on helping overcome isolation.
B) Host an online meeting room for members that remains open 24/7.
C) Create content encouraging offline gatherings, with graphics of local landmarks.
D) Publish a post asking members to provide their address in the comments.

3. A local art museum decides to launch an invite-only community for people who purchased a museum membership. The community manager needs to create a report about the group's first month and wants to focus specifically on engagement.
Which two KPIs should the community manager include in the first report about the group? (Choose 2)

A) Number of comments
B) Posts created by administrators
C) Members who invited friends
D) New members over time

4. The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A) Block the member from the group to avoid the subject.
B) Invite other members to clarify that the question has been answered.
C) Reach out privately to the member to ask if responses from the team are unclear.
D) Remove the comment with the appropriate rule and explain possible disciplinary actions.

5. A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A) Compile insights that include dates, demographics of members across the community and growth numbers
B) Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations
C) Show a graph that includes online and offline community membership growth numbers for the past 5 years
D) Compile a set of community recommendations and testimonials with individual demographic information

Solutions: