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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was sind Leitprinzipien?

A) Eine Beschreibung eines oder mehrerer Dienste, die dazu beitragen, die Bedürfnisse einer Zielgruppe von Verbrauchern zu erfüllen
B) Eine Reihe miteinander verbundener Aktivitäten, die einer Organisation dabei helfen, einen wertvollen Service zu erbringen
C) Eine Reihe spezialisierter organisatorischer Fähigkeiten zur Schaffung von Mehrwert für Kunden
D) Empfehlungen, die einer Organisation bei der Einführung eines Service-Management-Ansatzes helfen

2. Was beschreibt den Nutzen eines Dienstes?

A) Ein Service, der seine Service-Level-Ziele erfüllt
B) Ein Dienst, der die Leistung des Verbrauchers unterstützt
C) Ein einsatzfähiger Dienst
D) Ein Dienst, der die Einschränkungen für den Verbraucher erhöht

3. Mit welchem Begriff wird beschrieben, ob ein Dienst die Anforderungen an Verfügbarkeit, Kapazität und Sicherheit erfüllt?

A) Garantie
B) Dienstprogramm
C) Wert
D) Ergebnisse

4. Welche Vorgehensweise fördert die Verbindungen zu Stakeholdern auf strategischer und taktischer Ebene?

A) Lieferantenmanagement
B) Kontinuierliche Verbesserung
C) Service-Level-Management
D) Beziehungsmanagement

5. Welche Vorgehensweise sorgt für Transparenz bei den Services der Organisation, indem sie die Serviceleistung erfasst und darüber berichtet?

A) Serviceanforderungsverwaltung
B) Service-Level-Management
C) Servicedesk
D) Dienstkonfigurationsverwaltung

Solutions: