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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. In which document would you expect to see an overview of actual service achievements against targets?

A) Operational level agreement (OLA)
B) SLA monitoring chart (SLAM)
C) Capacity plan
D) Service level agreement (SLA)

2. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) People, products, plans, partners
B) People, process, partners, performance
C) Performance, process, products, plans
D) People, process, products, partners

3. Which of the following statements MOST correctly identifies the scope of design coordination
activities?

A) Only changes that introduce new services
B) Any change that the organization believes could benefit
C) It is mandatory that all changes are subject to design coordination activity
D) Only changes to business critical systems

4. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

A) Incident management
B) Change management
C) Service asset and configuration management
D) Service level management

5. Which of the following is NOT an objective of service transition?

A) To provide training and certification in project management
B) To ensure that a service can be operated, managed and supported
C) To plan and manage the capacity and resource requirements to manage a release
D) To provide quality knowledge and information about services and service assets

Solutions: