Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)

Service Mapping Configuration 20%

• Service Configuration (i.e. Entry points, CI Types,
• Groups, Technical Services, Service creation)
• Credentials, Service Maps, Schedules, Service
• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)

Discovery Configuration

• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)

Event Management

• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
• Alerts (i.e. Task Templates, Alert Rules, CI Binding)

Configuration Management Database

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Service Mapping Engagement Readiness

• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)

The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.

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ServiceNow CIS-SM Exam Syllabus Topics:

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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