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Salesforce Certified Agentforce Specialist Sample Questions:

1. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A) Agent Action: Find Similar Opportunities
B) Agent Action: Draft or Revise Sales Email
C) Agent Action: Summarize Record

2. Universal Containers wants an AI agent to answer questions about warranties using unstructured data stored in Data Cloud. Results must be filterable by product line and ranked by recent updates.

A) Use the default retriever which automatically accounts for recency ranking.
B) Build a custom retriever in Einstein Studio with product line filters and recency ranking.
C) Apply semantic embeddings with default metadata filters to achieve the desired result.

3. An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?

A) Apex Trigger
B) Flows
C) SOQL

4. Coral Cloud Resorts wants visibility into credit usage associated with testing. Which feature supports this?

A) Testing Center
B) Agentforce Analytics
C) Digital Wallet

5. An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

A) Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.
B) Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.
C) Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.

Solutions: