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Apple Macintosh Service Certification Sample Questions:

1. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO

A) discharge the display to protect the other ESD-sensitive components
B) always place ESD-sensitive components on metal surfaces
C) ask other technicians to avoid touching you when you are working on ESD-sensitive components
D) ground yourself and the equipment you are working on
E) handle any ESD-sensitive components by the connectors, rather than by the edges

2. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Verify Bluetooth peripheral hardware batteries are charged.
B) Make sure Bluetooth is turned on.
C) Check for signal interference.
D) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
E) Update Bluetooth software on the Mac.

3. A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?

A) Apple Hardware Test
B) Console
C) Terminal
D) Apple Service Diagnostic

4. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) What is the resolution of the computer's display?
B) Are any hubs, routers, or other computers connected to the network?
C) Are wired computers affected as well?
D) Are just wireless computers affected?
E) What is the computer's processor speed?
F) How much RAM do you have installed?

5. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Wear safety goggles
B) Wear a grounded ESD wrist strap.
C) Remove any metal jewelry
D) Touch the computer's metal chassis.
E) Don't work alone.
F) Connect the AC power cord.

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