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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Who are recommended as good sources to provide requirements in a customer engagement?

A) Individuals who have purchased services from the customer
B) Subject experts from the company's strategy organization
C) 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
D) Consultants who did projects for the customer organization 3 years ago

2. Which corresponds to the definition of a blueprint?

A) A detailed set of plans that describes an overall architectural landscape
B) A senior executive's personal action plan to drive higher revenues
C) A detailed set of plans that describe how available IT staff will be redeployed
D) A list of business goals to be achieved over 6 months or less

3. Which is the recommended approach or activity for extending requirements analysis?

A) Business case development
B) Communications planning
C) Personal elevator pitch
D) Five whys technique

4. Why would an investment analyst report be a good source of company information?

A) It will likely give you an inside track on internal management relationships
B) It can complement company-published data and give you insight for discovery
C) You will find company-endorsed estimates of product level sales growth
D) This will report the customer's actual IT expenditures for hardware, software, services

5. Which two insights would a private company executive expect you to know about their industry?
(Choose two.)

A) Names of at least two major industry players known for their innovative use of technology
B) Revenue growth rate of the company's two largest divisions, by geography
C) Market shares of the top two public and top three private company competitors
D) General timing that new major industry regulations go into effect

Solutions: