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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) you cannot check against incoming CLI
B) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
C) Variable Routing Action on Telephony Actions
D) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action

2. Where can you find information detailing which software versions are compatible with each other?

A) IP Office User Guide
B) IP Office Manager Help File
C) The IP Office Installation Guide
D) The IP Office Technical Bulletins

3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN line?

A) NCID3033211234
B) Ns3033211234
C) Nss3033211234
D) NCLI3033211234

4. A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?

A) All cards may not be seated correctly.
B) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
C) You need to buy additional licenses.
D) Embedded Voicemail is not running properly.

5. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Add the required licenses to the second IP Office.
B) Run a modify to the one-X Portal setup and add the second IP Office.
C) Restart the one-X Portal service.
D) Add the IP address using one-X Portal CSTA and DSML links.
E) Add a LDAP entry using IP Office Manager to the primary IP Office.

Solutions: